Looking for Jobs in Ericsson? If Yes, here you will get complete details about Ericsson India Careers 2023 and Hiring Process
About the Company: It is a Swedish multinational networking and telecommunications company headquartered in Stockholm. The company offers services, software and infrastructure in information and communications technology for telecommunications operators, traditional telecommunications and Internet Protocol (IP) networking equipment, mobile and fixed broadband, operations and business support services, cable television, IPTV, video systems, and an extensive services operation. The Eligibility and Job Description of Ericsson Recruitment 2023 is given below
Company: Ericsson
Official Website: Ericsson
Wikipedia: Ericsson Wiki
Job Role: Support Service Engineer
Qualification: B.Com/BBM/BBA
Passout Year: 2020/2021/2022
Job Location: Bangalore
Experience Level: 0 – 2 Years
Salary: Best in Industry
Qualifications:
- Graduate in B.Com, BBM , BBA or relevant degree
Skills Needed:
- Very good communication skills
- Attention to details
- Analytical skills
- Positive attitude, flexibility and adaptability
- Integrity and responsibility
- Fast learner
- Creativity
- Result oriented attitude
- Customer oriented attitude
- Team work
What you will do:
PtP Support Services offers 1st level support to internal customers (Ericsson employees working in collaboration with the suppliers) as well as external customers (Ericsson’s Suppliers) in regard to the invoicing and payment process.
- Incident management.
- Shift will be 9hrs*5 days a week Shift.
- Problem Management.
- Incident management.
- Responsible of timely execution of all tasks according to job description and the instructions received from the manager.
- Act as the first point of contact for supplier and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.
- Ensures a good collaboration with team members and all supporting functions across the company.
- Delivers all activities efficiently.
- Manages all activities of high complexity level.
- Works closely with all support fuctions to ensure critical cases are solved correctly and timely.
- Participates in projects and represents the organization in meetings regarding the process or the ways of working.
- Ensures that all documents/ presentations requested are created according to indications received and are delivered timely.
- Acts like a domain expert.
- Respects time schedule and working hours as communicated by the Manager.
- Handle inquires by taking following actions: Receive inquiries by email / chat, using computerized systems to access the details of customers, receive inquiries by phone and ensuring customer queries are answered to their satisfaction, log ticket, dispatch or resolve ticket according to work instructions, handle request with high complexity level.
- Responsible for Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets.
- Assure Quality Control in key areas by taking following actions: understand the purpose of quality control, provide necessary support as required.
- Has the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.
