Company: BECKMAN COULTER DIAGNOSTICS
About the Company:
Advancing research and discovery is our foundation, built on an 80-year legacy of innovation. Beckman Coulter is committed to advancing and optimizing the laboratory. As a trusted partner for laboratory professionals, we have advanced scientific research and patient care for more than 80 years. With our focus on innovation, reliability, and efficiency, we have become the partner of choice for clinical, research, and industrial customers around the world. Researchers in the life sciences use Beckman Coulter’s precision instruments to study complex biological problems, including disease causes and new treatments. For our laboratory customers, our team of experts dedicates the time and energy to understand the complexity of research in a wide variety of settings: universities, government, biotechnology and pharmaceutical companies, hospitals, and commercial laboratories. Developing the most reliable laboratory solutions available today is our mission; we challenge conventional wisdom in a bid to develop the best processes and technologies on the market. Globally, more than 275,000 Beckman Coulter systems are used in Diagnostics and Life Science laboratories.
Job Role: Field Service Representative.
Experience:Freshers (0-1 years).
Vacancy:28+
Qualification: Diploma Degree in Biomedical, Electronics
or related skills.
Salary: C$ 92,800/year.
Location: Canada.
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Field Service Representative (FSR) for Beckman Coulter Diagnostics is responsible for providing outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.
This position is part of the Field Service Organization located in Halifax, Nova Scotia and will be supporting a territory around that region. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Field Service Representative team and report to the OAMS supervisor responsible for providing frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting. The FSR uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation. FSRs also provide training to our customers, verify the operational performance of the instrumentation, and data quality of systems ensuring we provide the most accurate results in the marketplace. This in turn will lead to your success, as well as the overall team success. If you thrive in a fast-paced role and want to work to build a world-class service organization—read on.
In this role, you will have the opportunity to:
- Serve as lead to assigned customers and under minimal supervision complete troubleshooting, installation, validation, maintenance, and service repair needs on designated instrumentation.
- Provide excellent and efficient customer service to Beckman Coulter’s customers, along with technical training on products.
- Complete on-time and accurate: Preventative Maintenance, Field Modifications, instrument repairs, and work-order / service call documentation.
- Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
- Travel throughout the district’s territory, and or Canada, experiencing all the various places our instrumentation is utilized
The essential requirements of the job include:
- Technical diploma in Biomedical, Electronics, or related field with minimum of 1 year of relatable experience (field service experience preferred) as well as being bilingual in French and English (spoken and written).
- Ability to travel to and from the United States of America, a valid driver’s license, and meeting Beckman Coulter safe driver criteria that complies with the Danaher Company Vehicle Policy, and vendor credentialing requirements. This includes without limitation: yearly background checks, immunizations, COVID vaccinations and various trainings.
- Moving equipment weighing up to 50 pounds. This would be to include tools, replacement parts, consumables etc.
It would be a plus if you also possess previous experience in:
- Servicing any of the following instrumentations: hematology, chemistry, immunochemistry.
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