Ciena Careers 2023 Hiring Freshers for Intern of Any Degree Graduate

Ciena Careers 2023 Hiring Freshers for Intern of Any Degree Graduate

Ciena Careers 2023:

Are you ready to embark on a journey of innovation and growth? Ciena, a global leader in networking solutions, is offering exciting internship opportunities in 2023. This is your chance to experience a dynamic and forward-thinking work environment that can shape your career.

About Ciena:

Ciena is a trailblazer in the world of networking, known for delivering cutting-edge solutions that power the digital age. With a commitment to innovation and a strong focus on creating networks that shape the future, Ciena stands as a true industry leader.

Company Name: Ciena Corporation

Website: Ciena

Wikipedia: Ciena Wiki

Job Profile: Intern

Qualification: B.E/B.Tech

Passout Batch: 2021/2022/2023

Work Location: Gurgaon

Salary: As Per IT Standards

Experience Level: 0 – 2 Years

Education:

Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience

The Must Haves:

• Must have excellent communications skill with the ability to communicate in the English language both verbal and written.
• Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders. 
• Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible.
• Customer-oriented mindset with a strong commitment to providing exceptional customer service. 
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Ability to analyze, troubleshoot and resolve problems.
• Motivated self-starter with excellent time management skills with a willingness and ability to learn new concepts.
• An understanding of transport and switching systems for telecommunications applications and Optical Networking
• Knowledge of computers, data communications, LINUX, Databases, and IP network experience would be a benefit.
• Ability to deal with stressful situations.

Good to Have

• Experience in a customer facing role would be an asset.
• Experience in any of the following would be considered an asset:
• Foundational knowledge of network management systems, network protocols (e.g., SNMP), and performance monitoring tools. Basic problem-solving experience with Operating Systems, databases and microservice knowledge Foundational knowledge of the operation of fiber optic transport and/or switching equipment. Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities. Exposure with system level troubleshooting on Layer 2/4 networks and associated DCN networks

Job Description:

Provide system level pre & post-sales support for CIENA’s customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for CIENA products.  An understanding of any of the following areas would be beneficial: Network Management systems, data communications protocols including Ethernet and IP networks or fiber optic transport and/or switching protocols. 

• Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
• Respond to customer inquiries and provide remote technical support for issues related to our network management products promptly and professionally via various communication channels (phone, email, chat). 
• Troubleshoot and resolve platform issues, performance issues, and configuration problems in a timely manner. 
• Provide on-call duties 24×7 and/or work shifts, including public holidays and weekends when the business requires.
• Recover information necessary to escalate reported issues to senior engineers. 
• Utilize debug tools as well as lab research to advance customers’ technical problems. 
• Provide Customer feedback to Internal teams as appropriate.
• Contribute to the technical knowledgebase (KCS)

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