🔰Company:- Diebold Nixdorf.
📌ABOUT Diebold Nixdorf:-
•Diebold Nixdorf is an American multinational financial and retail technology company that specializes in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs and currency processing systems), point-of-sale terminals, physical security products, and software and related services for global financial, retail, and commercial markets. Currently, Diebold Nixdorf is headquartered in the Akron-Canton area with a presence in around 130 countries, and the company employs approximately 23,000 people. Founded in 1859 in Cincinnati, Ohio as the Diebold Bahmann Safe Company, the company eventually changed its name to Diebold Safe & Lock Company.
_____________________________
🔰Job Position:- Associate Service Desk Specialist.
🔰Experience:- freshers and Experienced both can apply.
🔰Job type:- WFH job.
🔰Job timings:- 8-9 hours.
🔰Gender:- Male & female both can apply.
🔰Age limit:- NA.
🔰Salary:- 2 – 3 LPA/- (approx).
🔰Job Location:- Hyderabad, Telangana, India.
🔰Important Dates:-
🪄Application Begin:- Already started.
🪄Last Date:- Apply ASAP before the link expired.
🔰Selection process:- interview Based. (shortlisted candidates).
📌Post details | eligibility criteria | qualification | key skills.
🔰1:- Associate Service Desk Specialist.
•Essential Qualifications &
Experience:-
•Qualifications:- High school (10th passed).
•Experience:- (Desirable).
•(0-1 year experience in relevant work).
•Freshers also apply.
📌Skills:-
∆Must have key skills:-
1:- experience in a call center environment is recommended Native Speaker quality in required local language/primary language.
2:- English language skills are additionally implied.
3:- PC literacy, especially usage of Microsoft Office package.
4:- Willingness to work in shift models, based on customer requirements. Industry Knowhow preferred.
5:- Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone.
📌Job Profile and Responsibilities:-
1:- Answers inbound customer calls and/or transforms information from any customer service channel into the ticket system.
2:- Checks to ensure reported incidents are covered by the contract and that all caller information, including address details, is correct – retrieves customer agreement on cost if no contract exists.
3:- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (i.e., password resets, software configuration, etc.).
4:- Uses remote tools to troubleshoot, analyze and resolve technical issues.
5:- When the resolution is unsuccessful, escalate issues according to established procedure and inform customers of the next steps.
📌How to apply for Hiring of Diebold Nixdorf Associate Service Desk Specialist.
🔘Apply Link-
- Click on the below button.
- You will directly reach the docs.google.com /official website.
- Give all your details correctly.
- And share your Resume there.
