NEC Recruitment 2024 Hiring Freshers for Internship

NEC Recruitment 2024 Hiring Freshers for Internship

NEC Recruitment 2024: NEC Corporation is a Japanese multinational information technology and electronics corporation, headquartered in Minato, Tokyo. The company was known as the Nippon Electric Company, Limited, before rebranding in 1983 as NEC

Company Name: NEC Corp

Company Website: NEC

Wikipedia: NEC Wiki

Job Profile: Intern

Qualification: BA/BCA/B.Com/BBA

Batch Eligible: 2023, 2024

Job Location: Noida

Stipend Offered-10 k per month

Experience Level: 0 – 0 Year

Requirements:

• Duration of Internship-6 months starting immediately (Dec’23 to Jun’24). NOC from college shall be required.
• Internship Location- Noida(Hybrid).
• Qualification-Any non technical grad such as BA/BCA/B.Com/BBA etc with min 60% scores throughout academics & without any active backlog
• Preferred batch-2023/2024
• Students will have to work in shift (Morning, Afternoon and Night). For the same monthly roaster will be prepared.

Job Description: 

The purpose of this role is to provide Service Desk 1st level Technical Support for Incident and Service Request resolution to ICT customers within agreed service levels whilst achieving high customer service and quality standards.

Key Accountabilities:

• Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times
• Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets
• Diagnose, prioritise, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately in an ITIL environment
• Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified. 
• Proactively develop knowledge articles to improve the resolution process and increase customer satisfaction in line with continual service improvement strategies
• Meet or exceed all internal KPIs
• Maintain technical and product knowledge and expertise, through research and self-development to ensure support remains efficient, effective and relevant to the business needs of the customer
• Ability to effectively communicate and build relationships with customers
• Provide a high level of technical and operational support to customers, both external and internal
• Excellent and Effective verbal and written communication skills in English Language
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills

Apply Link: Click Here