💠 Company: – Service industry/Consumer durable
🌐 Work Location: – Bangalore
💎 Salary: – Depends on Current/Previous CTC
Job details
🛄 Job Profile: – Lead-Quality
🛅 Job Roles and Responsibilities: –
- Define, implement and own the process for NPS / CSAT across the company for different businesses.
- Own the NPS / CSAT targets for the business and meet/exceed.
- Build for scale – drive improvement projects to elevate the experience at a mass scale
Drive governance, review action plans, and report out alarms (Risk opportunity assessment on regular basis). - Work cross-functionally to implement feedback loops at appropriate trigger points in the customer journey; optimize these over time.
- Evaluate all customer feedback and develop a weekly reporting cadence; share across business unit leadership.
- Identify trends and drive action plans to address satisfaction issues; track these through implementation and assess the impact.
- Conduct company-wide communications on NPS/satisfaction results, and work with business unit leadership to support KPI development for various teams reflecting these metrics.
- Work with the data team to define, develop and deliver NPS/satisfaction dashboard and performance reporting.
- Embed the voice of the customer into company training and meetings.
- Drive change management throughout the organization from a people, process, and technology perspective
📖 Qualification: – No Bound
📝 Experience: – 4-8 Years
📋 Skills: – Hard and soft skills
👤 Age limitation: No Bound
👥 Gender: – No Bound
🔳Apply:-
- Click on the below button.
- You will directly reach the mail page.
- After that get the recruiter’s mail address.
- share your Resume by mail.
