Sutherland Work From Home/ Office HIRING Customer Service Associate | Incident Analyst | ANY GRADUATE JOB | freshers job | WFH/ OFFICE JOB |
•Sutherland Released an advertisement for recruitment for the post of Customer Service Associate | Incident Analyst, with related information like eligibility, age limit, selection procedure, pay scale and all other information. Read the Official advertisement, link is given below and then apply through the official website, that link is given below at last of this page.
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📌ABOUT Sutherland:-
🌟Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
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🔰Company:- Sutherland.
🔰Job Position:- Customer Service Associate | Incident Analyst.
🔰Experience:- freshers and Experienced both can apply.
🔰Job type:- WFH/ OFFICE JOB.
🔰Job timings:- 8-9 hours.
🔰Gender:- Male & female both can apply.
🔰Age limit:- 18 to 35 Years.
🔰Salary:- Rs. 25,000/- to 38,500/- P.M. (APPROX).
🔰Job location:- WFH, (HYBRID:- CHENNAI), INDIA.
🔰Important Dates:-
🪄Application Begin:- Already Started.
🪄Last Date:- As Soon as possible before.
🔰Selection process:- Interview Based. (shortlisted candidates).
📌Post details | eligibility criteria | qualification | key skills.
🔰1:- Customer Service Associate | Incident Analyst:-
•Qualifications:- 12TH PASS/ Any Graduate. ( POST WISE).
•Batch:- ANY BATCH.
•Experience:- (Desirable).
•0-1 Years of experience.
📌Required Skills:-
✓ Basic PC Keyboarding skills.
✓ Good communication and analytical skills.
✓ Excellent verbal and written communication skills.
✓ Strong problem-diagnosis and problem-solving skills.
✓ Multitasking skills.
✓ Able to communicate effectively in writing and verbally.
✓ Good organization skills.
📌Job Profile & Responsibilities for Customer Service Associate:-
✓ Read and understand the process documents provided by the customer.
✓ Analyze the insurance claims and process as per standard operating procedures.
✓ Support for general building inquiries.
✓ Access customer records and verify customer account information.
✓ Identify potential customer needs and recommend solutions.
✓ Place follow-up calls to customers to ensure their needs are met in a efficient manner.
✓ Develop problem solving abilities.
✓ Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
📌Job Profile & Responsibilities for Incident Analyst:-
✓ Leveraging technology to issue all communications and providing key stakeholder management.
✓ Leading, driving, facilitating all investigation activities, meetings and conference calls.
✓ Forming collaborative action plans with specific actions, roles and deadlines and ensuring these are completed.
✓ Ensuring all administration and reports are maintained and up-to-date including contacts information, technical diagrams etc.
✓ Supporting and nurturing process improvements and knowledge base improvements.
