Company name:- Wipro
Wipro Limited is a leading technology service and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
Job Designation: Associate – Accounts
Qualification: B.com/MBA
Skill Set :
- Knowledge of the assigned processes, tools and systems
- Collaborative working
- Problem-solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication skills
Job Description :
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure the productivity of the process
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate a better understanding of product features
- Undertake product training to stay current with product features, changes and updates
- Enroll in product specifications and any other training per client requirements/recommendations
LOCATION: HYDERABAD, TELANGANA, INDIA
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