Wipro Mega Freshers Inviting 2023 For System Engineer

Wipro Mega Freshers Inviting 2023:- Wipro Mega Recruitment Drive is organizing Off Campus for candidates of batch 2020/2021/2022/2023 for its Drive process, Bachelors with a degree in Any Degree can apply for their Drive process. So, If you are interested in the same, Kindly apply as soon as possible. The detailed eligibility and application process are given in below

Wipro Mega Freshers Inviting 2023

1. Wipro:

Qualification:-

B.Tech / BE/Any Degree
Roles & Responsibilities:
Excellent communication skills,
Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
Answer incoming calls and respond to customer’s emails intimely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources andOffer Solution to customers.
Research, identify, and resolve customer complaints usingapplicable software.
Route calls and tickets to appropriate resources and Domains whocan best support he user,
Document all call information according to standard operatingprocedures.