Looking for Jobs in Wipro? If Yes, here you will get complete details about Wipro Careers 2023 and Wipro Hiring Process 2023 are mentioned below
About the Company: Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises. The details about Wipro Careers India & Wipro eligibility criteria and Wipro application process 2023 are mentioned below
Company: Wipro India
Website: Wipro
Wikipedia: Wipro Wiki
Position: System Engineer
Degree Needed: B.E/B.Tech
Passout Year: 2020/2021/2022
Job Location: Pune
Salary: Best In Industry
Experience Level: 0 – 2 Years
About Wipro Careers 2023:
Requirements:
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
Job Description:
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
