Amdocs Recruitment Drive 2022 | Pune Location | Technical & Business Operations Analyst

Our mission is to make the future amazing for those who build it. New technologies are born every minute, and the demand for meaningful digital experiences has never been greater. We unlock our customers’ innovative potential, empowering them to make their boldest ideas a reality, and making billions of people feel like VIPs. As a global company with 27,000 employees, we help our customers migrate to the cloud, differentiate in the 5G era, digitalize and automate their operations, and deliver next-generation communication and media experiences that make the world say wow. For candidates who are sincerely trying hard to get a job in the IT sector, Amdocs Recruitment details are provided here. Working after completing an education will help a fresher to gain experience with various programming languages and to advance their career. We are providing complete information about the Amdocs Recruitment Process for Freshers on this page. Job seekers who are looking to make their career in a dream company like Amdocs can view this page and get an idea about the latest Amdocs openings

 

• You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
• You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
• You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
• You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
• You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
• You will update checklists for quality assurance and progress tracking, following standard operating procedures.
• You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
• You will ensure crystal clear communication and documentation as a point of contact.
• You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
• You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
• You will work on fallout from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.

• Recent graduates and/or equivalent education.
• Must have minimum 1 to 1.5 years of technical support experience
• Excellent communication skills especially in servicing international customers, Fluency in English. (Written & Verbal)
• Good knowledge of ITIL fundamentals.
• Must have experience in providing telephonic support to End users for IT Service Desk support
• Hands On experience working with remote support tools like Bomgar, Windows Remote Desktop (RDP)etc.
• Good knowledge of functioning & troubleshooting of Microsoft Windows 10 and MAC Operating System
• Good knowledge of functioning & troubleshooting of Microsoft Office 365 Products (Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Microsoft Teams, To Do, etc.)
• Good knowledge of functioning & troubleshooting of Microsoft Messaging & Collaboration Services such as exchange, Mailbox on cloud, Mailbox on Prem, ActiveSync, Email on Mobile, Skype, Meetings & Calendars.
• Good knowledge of functioning & troubleshooting of Microsoft Directory Services using Active Directory (Creating and managing user accounts, Different types of user profiles, local and domain accounts, manage users, contacts, groups and computer objects, Creating and managing security groups and OUs)
• Good knowledge of functioning & troubleshooting Virtualization, Vcenter, VMware horizon client, Citrix environment, VDIs, Citrix desktops & Published applications.
• Good knowledge of functioning & troubleshooting of Antivirus and Data loss prevention software such as Windows Defender, Force point etc.
• Good knowledge of functioning & troubleshooting networking issues for Internet, Intranet, LAN, WAN, WIFI, IP, DNS, DHCP etc.
• Good knowledge of functioning & troubleshooting of software and 3rd party applications, Installation/Uninstallation, performance issues.
• Good knowledge of functioning & troubleshooting of Windows update issues, installation/uninstallation, Performance issues.
• The ability to effectively diagnose hardware issues for Laptop, Desktop, Printers.
• Follow all procedures laid out for the Service Desk on a day-to-day basis
• Use the Service Desk knowledgebase to resolve technical issues & escalate issues to relevant teams at the 2nd level when required
• Attend technical & process training sessions as planned by the GL
• Ability to Work in rotational shifts to provide 24×7 support to Amdocs customers

 

All interested and eligible candidates can apply this drive in online on or before ASAP. Interview dates will be scheduled soon.

How to Apply Click on the Below link, it will redirect you to source Page and apply there.

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