💠 Company: – Amazon
About the company:- Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world
🌐 Work Location: – HYDERABAD, KOLKATA, PUNE, DELHI
Job details
Job Designation: Technical Support – Digital & Device
Qualification : 10 + 2. Any graduate/ PG
Job Description :
- Deliver timely, accurate and professional customer service to all Amazon customers.
- Assist customers in expediting orders and correcting post-sales problems.
- Communicate with customers primarily through mail, chat and phone
- Utilize a variety of software tools to navigate customer accounts,
- Research and review policies
- Communicate effective solutions in a fun and fast-paced environment.
Skill Set :
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
- In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
- Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
🔘Apply Link-
- Click on the below button.
- You will directly reach the official website.
- Give your all details correctly.
- And share your Resume there.
