Genpact is a global professional services firm delivering outcomes that transform business and shape the future.
Job Designation : Process Associate – Customer Service
Qualification : Any Graduation
Experience : Freshers
Skill Set :
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
- Typing speed 40-45 words per minute + 80%+ accuracy
Job Description :
- Handle multiple chats at the same time (3+ Active Chats simultaneously)
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies
- Upskill to enhance the knowledge time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
LOCATION : HANAMKONDA, WARAANGAL, TELANGANA
🔘Apply Link-
- Click on the below button.
- You will directly reach the official website.
- Give your all details correctly.
- And share your Resume there.
