Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Job Designation : New Associate-Query Management
Qualification : Any Graduation
Experience : 0-1 yr
Skill Set :
- Adaptable and flexible
- Excellent communication skills
- Good problem solving skills
- Strong coordination skills
Job Description :
- Help in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- Responsible for closing the fault and complaints within SLA’s.
- Accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- Responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- Review service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
- Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
LOCATION : GURUGRAM, HARYANA
