Capgemini Off Campus Drive 2023 | Service Desk Engineer

Capgemini Off Campus Drive 2023:- Capgemini Drive is organizing Off Campus Drive for candidates of batch 2019/2020/2021/2022 for its Drive process, Bachelors with a degree in Any Degree can apply for their Drive process. So, If you are interested in the same, Kindly apply as soon as possible.

Capgemini Off Campus Drive 2023

Eligibility Criteria for Capgemini Off Campus Drive 2023:

Eligibility Criteria:-

• We are looking for self-motivated individual with experience in voice-based process providing Help-desk Support (IT)
• The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
• Preferred qualification is B.Tech/BCA/Diploma in IT field
• Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
• Should be available to work on Indian Holidays
• Should be good in taking initiatives and responsible enough to handle pressure
• Must have a good understanding of handling Service desk issues
• Should possess excellent verbal & written communication, presentation skills, inter-personal skills
• Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
• Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
• Handling Trouble Tickets in the form of Chat/Service Requests/Emails
• Maximize customer satisfaction through effective solutions delivery
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.