CGI India Hiring Freshers 2023 for Service Desk Analyst

CGI India Hiring Freshers 2023 for Service Desk Analyst

CGI India Hiring Freshers 2023: CGI Inc., more commonly known as CGI, is a Canadian global information technology consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Quebec, Canada. CGI originally stood for “Conseillers en gestion et informatique”. The Eligibility and Job Description of CGI Hiring Freshers Graduate 2023 is given below

Company Name: CGI Inc.

Company Website: CGI

Wikipedia: CGI Wiki

Job Role: Full Stack Engineer

Qualifications: B.E/B.Tech

Batch Eligible: 2020/2021/2022

Work Location: Chennai

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Salary: Best In Industry

Experience Level: 1 – 3 Years

Eligibility Criteria for CGI India Hiring Freshers 2023:

Bachelor’s degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Skills Required::

Customer Service & Support
Detail-oriented

Roles & Responsibilities:

Research reported incidents using available information sources and tools.
Diagnose, triage, and resolve hardware, software, applications or basic network-related incidents.
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies.
Expected to work in a 24/7 environment on rotational shifts Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards participate in the recruitment process for initial member screening.
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
Knowledge of customer service principles and practices, ITIL and ITSM Knowledge of IT applications, systems and networks.
Experience in handling technical support for an international organization.
Problem analysis and solving Learning, adaptability and attention to detail.
Ability to type while handling customer contact Tolerance to stress, performance driven and continuously improving work experience required.