Cintra Off Campus Freshers 2023 – Apply Online for Associate Service Desk Analyst Jobs in India for Freshers. Cintra Careers Notification is here !! Cintra Private Limited is looking for eligible aspirants to fill the Off Campus Drive for Associate Service Desk Analyst. Candidates, who are searching for Jobs in India for freshers graduates for can utilize this opportunity to get placed. Cintra Off Campus Registration Form is now available at www.cintra.com. Eligible, willing aspirants can apply Cintra Freshers Off Campus Recruitment 2023.
Cintra Off Campus Freshers 2023
Candidates, who wish to apply for the Cintra Off Campus Recruitment 2023, go through the below section. Aspirants who have passed BE/B.Tech in relevant field can apply for this Associate Service Desk Analyst Fresher Jobs in India. Individual must fulfill the requirements of the Cintra Recruitment for Freshers 2023. Read below to know more details regarding Cintra Freshers Jobs Vacancy in India.
Cintra Jobs for Freshers 2023
| Company Name | Cintra Pvt Ltd India |
| Job Role | Associate Service Desk Analyst |
| Qualification |
BE/B.Tech |
| Category | Freshers Jobs |
| Job Location | India |
| Last Date |
ASAP |
| Official Website | www.cintra.com |
Cintra Job Openings for Freshers 2023 Eligibility Criteria
Educational Qualifications
- The candidate should be passed BE or B.Tech or any other related professional degree preferred.
Job Description – Cintra Associate Service Desk Analyst Jobs 2023
- 24×7 Level 1 IT Service Desk support
- Managing the central mailbox and addressing the user queries
- Track the incidents to conclusion in line with SLAs and quality standards.
- Helpdesk (Ticket Logging, dispatching & email support)
- Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time
- Ultimate responsibility for ownership of all customers incidents or logged service requests
- Sending daily reports – Logged, Resolved, Open tickets [Pending with L2]
- Provide Incident, query and service request management and monitoring (incl. escalation)
- Report on known outage and service impacts
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
Experience & Skills Required – Cintra Off Campus Freshers 2023
- Experience in using helpdesk ticketing system (JIRA, ServiceNow, Remedy etc.)
- Good knowledge of ITIL based Incident/Change/Problem management
- High level written and verbal communication skills (English)
- Ability to troubleshoot issues quickly and find solutions to solving them
- Great knowledge of IT processes and willingness to constantly update knowledge
- Ability to multi-task, working on more than one issue simultaneously
- Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends
- Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)
- Strong customer service skills with a passion to exceed customer expectations.
- Knowledge of ITIL v3, ideally with an ITIL certification.
Great To Have:
- Previous Experience/ Familiarity with Service Management/Incident management tools (JIRA service management, ServiceNow, Remedy etc.)
- Experience/Knowledge of Oracle and Cloud technologies desired.
- Basic excel operations knowledge – ( Vlookup, index match, pivot tables ) is preferred
Cintra Recruitment Selection Process for Freshers
Selection procedure for Cintra Recruitment 2023 for Freshers is :
- Written Test
- Technical Interview
- Group Discussion
- HR Interview
How to Apply Cintra Off-Campus Placement for Freshers
- Interested and eligible aspirants may apply Online Cintra off campus drives for 2023 batch registration link are given below
Credit : Content Source From Cintra Pvt Ltd
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