Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services.
Job Designation : GTLO-Customer Support-Analyst
Qualification : Any Graduation
Experience : 0-1 yr
Skill Set :
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- Service Now experience preferred
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
- Comfortable to work in 24*7 environment
Job Description :
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics
- Client value add, prioritization of issues,
- VIP support and calculating business impact ·
- Process incoming service requests, incidents
- Change requests and formulate appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
LOCATION : HYDERABAD, TELANGANA
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