Company Name:- Genpact
Job Designation: Process Associates – Procurement
Qualification: Graduation in Commerce (B.Com)
Experience: Freshers
Skill Set :
- Excellent Communication Skills – Written and Spoken
- End to End understanding of Procure to Pay activities to decide what needs to be dealt by the Procurement and Accounts Payable process Help desk and other co-functional teams
- Proficient with MS Excel
- Understanding of Procurement/Supplier Set-up Concepts
- Familiarity with Work Day and Coupa will be an added advantage
Job Description :
- Process purchase requisition and supplier-set up
- Handle email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high-quality service and assistance before, during, and after the customer’s requirements are met
- Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Develop communication between customers to have a smooth transaction
- Ability to perform and resolve the query of a customer to build a better relationship
- Monitor generic email box for incoming queries and acknowledge them as per SLA
- Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
- Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required
- Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
- Transfer/Raise inquiries to appropriate teams for resolution
LOCATION: GURUGRAM, HARYANA, INDIA
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