🔰Company:- Google.
📌About Google:-
•Google LLC is an American multinational technology company that focuses on search engine technology, online advertising, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence, and consumer electronics. It has been referred to as the “most powerful company in the world” and one of the world’s most valuable brands due to its market dominance, data collection, and technological advantages in the area of artificial intelligence. It is considered one of the Big Five American information technology companies, alongside Amazon, Apple, Meta, and Microsoft.
🔰Job Position:- OPERATION CENTER METRIC & REPORTING SPECIALIST.
🔰Experience:- freshers and Experienced both can apply.
🔰Job type:- Office job.
🔰Job timings:- 8-9 hours.
🔰Gender:- Male & female both can apply.
🔰Age limit:- NA.
🔰Salary:- 5 – 8 LPA/- (approx).
🔰Job location:- HYDERABAD, India.
🔰 Important Dates:-
🪄Application Begin:- Already started.
🪄Last Date:- Apply ASAP before link expired.
🔰Selection process:- interview Based. (shortlisted candidates).
📌Post details | eligibility criteria | qualification | key skills.
🔰1:- OPERATION CENTER METRIC & REPORTING SPECIALIST.
•Essential Qualifications &
Experience:-
•Qualifications:- Bachelor’s degree in Any Stream.
•Experience:- (Desirable).
(1-2 year experience in relevant work).
•Freshers also apply.
📌Skills:-
∆Must have key skills:-
•Excellent English communication skills (both written and oral) and stakeholder management at multiple levels.
•1-2 years relevant workforce management experience.
•Exposure to multi-channel and multi skill inbound/outbound processes.
•Experience in queue management and various scheduling systems.
•Knowledge of contact center methodologies, process requirements and capabilities.
📌Job profile and Responsibilities.
🔸Develop and maintain daily, weekly, and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service.
🔸Report on operational metrics, conduct data and business analysis, and present a summary of findings to management in a clear, concise, convincing, and actionable format.
🔸Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed.
🔸Provide support and maintenance to existing management information systems (MIS).
🔸Generate and distribute management reports in an accurate and timely manner Develops MIS documentation to allow for smooth operations and easy system maintenance.
🔸Provide recommendations to update current MIS to improve reporting efficiency and consistency.
🔸Perform data analysis for generating reports on a periodic basis.
🔸Provide strong reporting and analytical information support to the management team.
🔸Generate both periodic and ad hoc reports as needed.
🔸Understand process challenges and provide appropriate technical solutions.
🔘Apply Link-
- Click on the below button.
- You will directly reach the official website.
- Give all your details correctly.
- And share your Resume there.
