Groww Inviting Seekers For A New Role.

Company Name: Groww

About the company:- Groww is India’s fastest-growing investment platform. Our long-term vision is to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.

Job Profile: Customer Success Executive

Degree Needed: BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM

Passout Batch: 2020/2021/2022

Work Location: Bangalore

Package: Best In Industry

Experience Level: Freshers

Qualification: 

• Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM). 
• 50% cutoff – 10th, 12th and Graduation. 
• No backlogs and Gap years during education

Skills and Expertise:

At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.

Expectations from successful candidates are: 

• Eagerness to learn about the company’s products and their capabilities. 
• Ability to manage high volume of inbound customer queries. 
• Technical aptitude and the ability to understand and explain complex concepts in simple  terms. 
• Ability to empathize with the customer and high customer centricity. 
• Knowledge of other regional languages is helpful if the company works within the  country. 

Responsibilities:

● Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
● Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred