HGS hiring fresher/experienced graduates with excellent Communication Skills, knowledge of MS Office and basic system navigation skills for the role of Technical Support Executive.
Job Designation: Technical Support Executive
Qualification: Under Graduates/Graduates (Non B.E, B.Tech)
Experience : Fresher/0-12 Months
Skill Set :
- Excellent Communication Skills, good reasoning and analytical skills.
- Basic Telephone Etiquettes and System Navigation Skills
- Customer Focus and Being Attentive
- Trouble shooting
- Active listening skills
- Ability to comprehend the customer requirement well
- Good understanding about ISP.
Job Description :
Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Criteria :
- Willing to work in Rotational shifts
- 5 days work/2 rotational weekly offs
- Transport facility provided
LOCATION: Bangalore CES
🔘Apply Link-
- Click on the below button.
- You will directly reach the official website.
- Give your all details correctly.
- And share your Resume there.
