IBM Kyndryl Recruitment 2023 | Trainee Roles for Freshers

Step into a world of opportunities with IBM Kyndryl’s Recruitment Drive 2023. If you’re a recent graduate with aspirations for a dynamic career, this is your chance. IBM Kyndryl is offering exciting trainee roles for graduates from any degree background. As a trainee, you’ll get the chance to dive into real-world projects, collaborate with industry experts, and build essential skills. IBM Kyndryl, a global leader in technology and business services, values innovation and fosters a culture of continuous learning. Join their team to embark on a journey of growth and exploration in a supportive environment. Don’t miss out on this chance to kickstart your career journey with a renowned brand. Apply now and become part of IBM Kyndryl’s commitment to shaping the future of technology and business.

About the Company:

IBM Kyndryl, a newly formed independent company, focuses on providing clients with innovative technology solutions and services to drive business growth. With a legacy of excellence from IBM, Kyndryl is committed to helping organizations navigate the complexities of the digital age. As a leader in hybrid cloud, AI, and other transformative technologies, Kyndryl empowers businesses to accelerate their digital transformation journey. With a global network of experts and a deep understanding of various industries, Kyndryl partners with clients to deliver customized solutions that address their unique challenges and opportunities. Through its dedication to innovation and client success, IBM Kyndryl is poised to shape the future of technology and drive positive change across industries worldwide.

Company: Kyndryl Holdings, Inc

Company Website: Kyndryl

Wikipedia: Kyndryl Wiki

Job Role: Customer Service Representative

Get Instant Notification of New Jobs on our Telegram channel.

Qualifications: B.E/B.Tech

Batch Eligible: 2020/2021/2022

Work Location: Hyderabad, Telangana, India

Experience Level: 0 – 2 Years

Salary: Best In Industry

Qualifications:

Bachelor’s degree with good communication skills to understand and reciprocate the issues reported by the end users.
Basic technical knowledge on how to troubleshoot the issues related to applications, Browser and hardware’s is an added advantage.

Requirements:

Customer Service representative 1 who support client with level 1 queries.
Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Excellent Communications skills.
Apply Knowledge of ITIL.
Apply Knowledge of Ticketing Tools.
Perform Remote Takeover.

Role and Responsibilities:

Advises and guides the client regarding the use of a broad range of products, offerings, and services.
Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, they support the client by answering questions and responding to client requirements.
They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Should be comfortable working in night shifts.