ICICI Bank News 2024: Hiring Drive for Banking Officers

ICICI Bank News 2024: Hiring Drive for Banking Officers

ICICI Bank News 2024: In the latest ICICI Bank news for 2024, the financial giant has launched a significant hiring drive for Banking Officers, presenting an excellent opportunity for those seeking to advance their careers in the banking sector. This initiative aligns with ICICI Bank’s commitment to fostering a skilled and dynamic workforce to meet the evolving needs of the banking industry. Candidates selected for the Banking Officer role will have the opportunity to work in various banking functions, contributing to customer service excellence and financial innovation. ICICI Bank seeks individuals with a strong aptitude for finance, excellent communication skills, and a customer-centric approach. The role offers a platform for professional growth and the chance to be part of a team that is shaping the future of banking in India.

About the Company: ICICI Bank is one of India’s leading private sector banks, renowned for its comprehensive range of banking products and services. With a robust network of branches and ATMs across the country, the bank has a significant presence in the Indian financial market. ICICI Bank is known for its innovative banking solutions, including digital services and customer-centric products. The bank’s commitment to excellence, ethical practices, and sustainable banking has established it as a trusted name in the industry. ICICI Bank’s focus on technology-driven solutions and its vision for the future of banking positions it as a leader in the Indian banking landscape, constantly evolving to meet the changing needs of its customers and the economy.

Company Name: ICICI Bank

Official Website: ICICI

Wikipedia: ICICI Wiki

Position: Banking Officers

Degree Needed: B.E/B.Tech/B.Sc/BCA/B.Com/BBA/MBA

Passout Year: 2020/2021/2022/2023

Job Location: Indore

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Salary: Best In Industry

Experience Level: 0 – 2 Years

About the role:

As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day-to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer””s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engageme

Key Qualifications & Skills:

Educational Qualification
- Graduates
Good Communication
- Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view
- Customer Service Skills
- Making a customer feel valued by actively listening to customer grievances
Synergize with Team
- Willingness to work with various teams for on-ground support and deliver enablers as required
Proactivity
- Address customer concerns by providing a viable solution

Key Responsibilities:

Query Resolution
- Handling and resolving customer complaints over the phone in a timely manner
Customized Solution Offering
- Providing customers with relevant products and services to help with their suitable needs.
Behold our values
- Build products that are fair to the customer and fair to the bank
Providing 360 degree banking
- Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings
Training
- Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross selling
Adherence to compliance
- Being compliant with information security norms and quality process norms