Job details
🛄 Job Profile: – Incident Management
🌐Work Location: – Work from home
🛅 Job Roles and Responsibilities: –
- End-to-end service/application monitoring; assess alerts and take appropriate action to assure signals are addressed, including ticket creation, assignment to support team, and lead incident resolution
- Proactively lead and drive outages to quick service restoration; provide support and leadership for all events, especially high-priority incidents.
- Maintain control, ownership, and operational authority of an outage triage during high-pressure situations.
- Actively direct and prioritize all aspects of the incident bridge line and chat, with a sense of urgency, to ensure effective resource management and service restoration-.
- Provide timely and concise updates to incident records and incidents.
- Ensure timely engagement of essential technical support teams/personnel.
- Provide updates and escalate to various levels of management according to the process.
- Compose outage notifications and ensure content is complete, clear, concise, and relevant to the audience.
- Maintain operational process consistency across IT technologies.
Requirement:-
📝 Experience: – 9+ Years
📋 Skills: –
- Working knowledge of ITIL or structured incident management and infrastructure support processes.
- Strong oral and written communication skills; comfortable with communicating and presenting at all levels, including senior leadership.
- Understanding of IT Infrastructure; experience as an infrastructure support technical resource.
- Well-versed in Problem Management process, tools, and incident trends analysis towards operational excellence.
🔘Apply Link-
- Click on the below button.
- You will directly reach the mail page.
- After that get the recruiter’s mail address.
- And share your Resume by mail.
