Opportunity For  Incident Management.

Opportunity For  Incident Management.

Opportunity For  Incident Management.

Job details 

🛄 Job Profile: –    Incident Management

🌐Work Location: – Work from home

🛅  Job Roles and Responsibilities: –

  • End-to-end service/application monitoring; assess alerts and take appropriate action to assure signals are addressed, including ticket creation, assignment to support team, and lead incident resolution

  • Proactively lead and drive outages to quick service restoration; provide support and leadership for all events, especially high-priority incidents.

  • Maintain control, ownership, and operational authority of an outage triage during high-pressure situations.
  • Actively direct and prioritize all aspects of the incident bridge line and chat, with a sense of urgency, to ensure effective resource management and service restoration-.
  • Provide timely and concise updates to incident records and incidents.
  • Ensure timely engagement of essential technical support teams/personnel.
  • Provide updates and escalate to various levels of management according to the process.
  • Compose outage notifications and ensure content is complete, clear, concise, and relevant to the audience.
  • Maintain operational process consistency across IT technologies.


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Requirement:-

📝 Experience: – 9+ Years

📋  Skills: –

  • Working knowledge of ITIL or structured incident management and infrastructure support processes.
  • Strong oral and written communication skills; comfortable with communicating and presenting at all levels, including senior leadership.
  • Understanding of IT Infrastructure; experience as an infrastructure support technical resource.
  • Well-versed in Problem Management process, tools, and incident trends analysis towards operational excellence.

🔘Apply Link-

  • Click on the below button.
  • You will directly reach the mail page.
  • After that get the recruiter’s mail address.
  • And share your Resume by mail.
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Gouri Saha
Gouri Saha

HR Intern at Epitome || MBA || Human Resources || Coordinator - Operation & IT Club, LPU

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