Tech Mahindra Off Campus 2023 | Freshers | Associate Software Engineer | BE/ B.Tech/ MCA/ M.Sc | 2020 to 2022 Batch | Pune
Company: Tech Mahindra Limited
Tech Mahindra Off Campus Drive 2023:- Tech Mahindra is a specialist in digital transformation, consulting and business re-engineering solutions. We are a USD 3.4 billion company with 95,300+ professionals across 51 countries. It is an Indian multinational provider of information technology (IT), networking technology solutions and business support services (BPO) to the telecommunications industry.
Company Website: www.techmahindra.com
Positions: Associate Software Engineer
Total Posts: 60
Experience: Freshers (0 – 2 Years)
Salary:Â INR. 3 LPA to 3.5 LPA
Job Location: Pune
Eligibility Criteria For Tech Mahindra Off Campus Drive 2023:
- B.Tech/ BE in Computers; MCA in Any Specialization, MS/M.Sc(Science) in Any Specialization
- Hiring Batch: 2020, 2021 and 2022 pass-outs
Job Description:
1) Case Solving – on Portal and Expert Chat:
- Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
- Perform root cause analysis and provide solutions in complex environments for specific fields/areas
- Achieve a high level of customer satisfaction through individual case work
- Escalate on time and good quality – keep incidents aged days to a minimum
- Enterprise Support KPI adherence
- Very High incident handling
- Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on the job training
- Participate in weekend support activities as required
- Provide extended and 24 hour coverage if required
- Report errors to development organizations
- Involvement in case reduction tasks like creation of Knowledge Base Articles and notes, contribution in community and, forums
2) Knowledge Transfer:
- Coaching and Mentoring
- Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
- Deliver standard application/technology trainings and workshops
- Perform knowledge transfer to internal staff and external customers & partners
- Produce e-Learning Content (Forums/Wiki to help with incident deflection)
- Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
3) Additional Tasks:
- Product specialization – be a product expert in at least one product area
- Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
- Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
- Participate in internal projects driven by internal requirements
- Be involved in CoE/IMS activities driven by business requirements
- Take initiatives improving team’s performance and efficiency
4) Required Skill Set:
- Networking: Basic concepts including knowledge on some of the commands used on Windows ( e.g. IPConfig, Ping, telnet etc)
- Database: Basic queries, stored procedures, performance optimization techniques, concepts like joins, normalizations, cardinalities. DN drivers, DSN etc.
- OS: Basic properties of OS, commands, authentications in windows. Information around location of logs generat
How to Apply for Tech Mahindra Off Campus Drive 2023?
Eligible and Interested candidates may apply online mode as soon as possible.
Apply Link:
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