Teleperformance Hiring Trainer/ Quality Analyst | GRADUATE JOB | freshers job | WFH JOB |
•Teleperformance Released an advertisement for recruitment for the post of Trainer/ Quality Analyst, with related information like eligibility, age limit, selection procedure, pay scale and all other information. Read the Official advertisement, link is given below and then apply through the official website, that link is given below at last of this page.
📌ABOUT Teleperformance:-
🌟Teleperformance is a global leader in customer experience management and outsourcing solutions. With a presence in over 80 countries, Teleperformance provides a wide range of services, including customer support, technical support, sales, and back-office operations, to businesses across various industries. They leverage technology, multichannel communication, and a skilled workforce to help companies deliver exceptional customer service and improve operational efficiency. Teleperformance plays a vital role in enhancing customer satisfaction and loyalty for its clients while simultaneously driving business growth through its comprehensive outsourcing services.
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🔰Company:- Teleperformance.
🔰Job Position:- Trainer/ Quality Analyst.
🔰Experience:- freshers and Experienced both can apply.
🔰Job type:- WFH JOB.
🔰Job timings:- 8-9 hours.
🔰Gender:- Male & female both can apply.
🔰Age limit:- NA.
🔰Salary:- 2.5 to 5/- L.P.A. (Expected).
🔰Job location:- Remote ( Work From Home), India.
🔰Important Dates:-
🪄Application Begin:- Already Started.
🪄Last Date:- As Soon as possible before.
🔰Selection process:- Interview Based. (shortlisted candidates).
📌Post details | eligibility criteria | qualification | key skills.
🔰1:- Trainer/ Quality Analyst:-
•Qualifications:- Any Graduate.
•Batch:- Any Batch.
•Experience:- (Desirable).
•0-3 Years of experience.
📌Required Skills For Quality Analyst:-
∆ Good analytical skills.
∆ Ability to do multi-task.
∆ Ability to work well in and promote a team environment.
∆ People Management skills.
∆ Good communication skills are required.
📌Job Profile & Responsibilities for Quality Analyst:-
∆ Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors.
∆ Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
∆ Will be responsibility to meet Quality related service level monthly Randomly monitor calls to ensure Client/TP standards are maintained.
∆ Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement.
∆ Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
∆ To work together as a team and achieve the targets set by clients.
∆ Need to be flexible and motivate the team at regular intervals.
📌Job Profile & Responsibilities for Trainer:-
∆ Conduct new hire training and soft skills / Negotiation skill training.
∆ Should complete monthly cyclic activities including refresher training, update training and PKT.
∆ Sensitize to training needs / understand learning requirements of different learning groups.
∆ Liaison with the Quality and Operations to identify, screen and execute process improvement plans.
∆ Take accountability for new hires performance during the OJT period, including attrition.
📌Required Skills For Trainer:-
∆ Customer Service.
∆ Good analytical skills.
∆ Must be very good with data representation.
∆ Must be very good with MS Excel.
∆ Time Management.
∆ Ability to multi-task.
📌How to apply Hiring of a Cognizant (Walk in) Process Executive- Voice:-
∆ Application Procedure:-
•All India Candidates can Apply For this Cognizant (Walk in) recruitment.
•Click on the below Apply Now link.
•Then You will be redirected to the career page of the Cognizant (Walk in) Company:-
•Read all the details and Fill all the required details in the form.
•Click on the Submit Button.
•Wait for a few days for a response from the company. Shortlisted candidates will get reverted back.
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📌Apply links:-
ROLE- Trainer ( Remote Work From Home )
ROLE- Quality Analyst ( Remote Work From Home )
