Wipro Hiring Fresher Graduates For The Role of IT Service Desk Executive

Wipro hiring fresher graduates with excellent communication skills Proficient in English (Read + Write + Speak), good Knowledge of Laptop/Desktop troubleshooting and having knowledge about VPN/ Windows OS/O365/Active Directory for IT Service Desk Executive role.

Job Designation : IT Service Desk Executive

Qualification : Graduates

Experience : Freshers


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Skill Set :

  1. Excellent verbal and written communication skills.
  2. Good Knowledge of Laptop/Desktop troubleshooting.
  3. Knowledge about VPN/ Windows OS/O365/Active Directory.
  4. Good analytical and problem solving skills.
  5. Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English.

Job Description :

  1. Answer calls and Service Requests from end users and track status and progress to resolution
  2. Opens, logs, prioritizes, assigns, and closes calls logged.
  3. Asks the End User for all relevant information concerning the call made or issue reported.
  4. Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
  5. Routes the enquiries to Resolver Groups as appropriate.
  6. Re-routes misdirected calls.
  7. Escalates tickets which have not been resolved by SD.
  8. Provides status and updates on tickets to authorized users.
  9. Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

LOCATION : HYDERABAD, COIMBATORE, INDIA

 
 
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Gouri Saha
Gouri Saha

HR Intern at Epitome || MBA || Human Resources || Coordinator - Operation & IT Club, LPU

Articles: 3903

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