Wipro hiring fresher graduates with excellent communication skills Proficient in English (Read + Write + Speak), good Knowledge of Laptop/Desktop troubleshooting and having knowledge about VPN/ Windows OS/O365/Active Directory for IT Service Desk Executive role.
Job Designation : IT Service Desk Executive
Qualification : Graduates
Experience : Freshers
Skill Set :
- Excellent verbal and written communication skills.
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Good analytical and problem solving skills.
- Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English.
Job Description :
- Answer calls and Service Requests from end users and track status and progress to resolution
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
LOCATION : HYDERABAD, COIMBATORE, INDIA
