| Company: | Wipro |
|---|---|
| Job Role: | System Engineer |
| Experience: | Freshers (0-1years): |
| Vacancy: | 15+ |
| Qualification: | BE/BTech/MCA |
| Salary: | Upto Rs.4.8LPA |
| Location: | Chennai, Bengalore, Hyderabad India |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
About the Company:
Job Description:
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Job ID: 2830432
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
Apply Link:-
