Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services.
Job Designation: Associate-Account Verification
Location : Hyderabad
Qualification: B.com/MBA
Skill Set :
- Collaborative working
- Problem-solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
Job Description :
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure the productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate a better understanding of product features
- Undertake product training to stay current with product features, changes, and updates
- Enroll in product specifications and any other training per
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