HGS Fresher Recruitment of Technical Support Executive

American Express Bank Is Hiring For A New Role.

American Express Banking Corp. of India provides financial services. The Company offers credit cards, charge cards, traveler’s checks and payment, travel, and expense management solutions.

Job Designation: Customer Service Associate

Qualification: Any Graduate

Skill Set :

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  • Communication and Listening Skills.
  • Excellent Verbal Communication.
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
  • Demonstrated Dependability/Self-Motivating Skills. Change Management Ability.
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Proven Analytical and Problem Solving
  • Strong attention to Detail.
  • Workable knowledge of MS Office Applications (Word, PowerPoint, Excel) .

Job Description :

  • Provide Superior Customer Experience on Calls to Consumer Card Members.
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.
  • To identify the Mood, Profile & Need of the Customer and leverage these details
  • Offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals
  • Highlight Issues through Feedback
  • Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs
  • Ensure Quality Service is given at all times.
  • Adherence to Quality and Compliance Guidelines.
  • Ability to Take Quick Decisions and Respond to Customer Inquiries


🔘Apply Link-

  • Click on the below button.
  • You will directly reach the official website.
  • Give your all details correctly.
  • And share your Resume there.
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Gouri Saha
Gouri Saha

HR Intern at Epitome || MBA || Human Resources || Coordinator - Operation & IT Club, LPU

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