American Express Banking Corp. of India provides financial services. The Company offers credit cards, charge cards, traveler’s checks and payment, travel, and expense management solutions.
Job Designation: Customer Service Associate
Qualification: Any Graduate
Skill Set :
-
Communication and Listening Skills.
-
Excellent Verbal Communication.
-
Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
-
Demonstrated Dependability/Self-Motivating Skills. Change Management Ability.
-
Demonstrated Ability to Work effectively within a Team Environment as well as independently.
-
Proven Analytical and Problem Solving
-
Strong attention to Detail.
-
Workable knowledge of MS Office Applications (Word, PowerPoint, Excel) .
Job Description :
-
Provide Superior Customer Experience on Calls to Consumer Card Members.
-
Resolve all Customer Queries and Follow Established Procedures as Appropriate.
-
Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.
-
To identify the Mood, Profile & Need of the Customer and leverage these details
-
Offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
-
Deliver to the Customer, Employees and Shareholder Metrics as per Goals
-
Highlight Issues through Feedback
-
Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs
-
Ensure Quality Service is given at all times.
-
Adherence to Quality and Compliance Guidelines.
-
Ability to Take Quick Decisions and Respond to Customer Inquiries
LOCATION: GURUGRAM, HARYANA
🔘Apply Link-
- Click on the below button.
- You will directly reach the official website.
- Give your all details correctly.
- And share your Resume there.
