The American Express Company is a financial company that today is best known for its credit card business.
Job Designation: Customer Service Associate
Qualification: Any Graduation
Skill Set :
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Communication and Listening Skills.
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Excellent Verbal Communication.
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Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
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Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
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Demonstrated Ability to Work effectively within a Team Environment as well as independently.
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Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel) .
Job Description :
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Provide Superior Customer Experience on Calls to Consumer Card Members.
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Resolve all Customer Queries and Follow Established Procedures as Appropriate.
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Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.
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To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
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Deliver to the Customer, Employees and Shareholder Metrics as per Goals
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Highlight Issues through Feedback
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Recommend Changes in Workflows.
LOCATION: GURUGRAM, HARYANA
🔘Apply Link-
- Click on the below button.
- You will directly reach the docs.google.com /official website.
- Give your all details correctly.
- And share your Resume there.
