British Council Careers 2023 | Graduate Trainee Engineer | Apply Now

Looking for Jobs in British Council? If Yes, here you will get complete details about British Council Careers 2023 and Hiring Process 2023 are mentioned below

About the Company: The British Council is a British organisation specialising in international cultural and educational opportunities. It works in over 100 countries: promoting a wider knowledge of the United Kingdom and the English language encouraging cultural, scientific, technological and educational co-operation with the United Kingdom. The organisation has been called a soft power extension of UK foreign policy, as well as a tool for propaganda.

Company Name: British Council

Official Site: British Council

Wikipedia: British Council Wiki

Positions: Global Service Desk

Degree Needed: B.E/B.Tech/B.Sc

Passout Year: 2020/2021/2022

Job Location: Noida

Salary: Best In Industry

Experience Level: 0 – 1 Year

Requirements:

• Basic Understanding Service Desk Operations, 
• Proficient in relevant computer applications( MS Office)
• Knowledge of customer service principles and practices
• Basic Understanding Service Desk Operations
• Enthusiastic and keen to learn
• Knowledge of customer service principles and practices
• Good people and interpersonal skills 
• Good communication skills

Accountabilities, responsibilities and main duties: 

• Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone 
• Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
• Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
• Navigate meticulously to research on required information using available resources/applications.
• Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
• Responsible for handling critical incidents.
• Ensure adherence to individual/ team’s KPIs.
• Update required tools (CRM etc.) to record every customer interaction promptly.

Information Security-

• Ensure and aware of the information security policies and comply with them
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Provide security awareness and education to team
• Manage Records to ensure compliance to Freedom of information act
• Ensure incidents assigned to their Service Line are closed within SLAs