Capgemini Jobs for Freshers 2023 Hiring as Service Desk Engineer of Any Degree Graduate

Looking for Jobs in Capgemini? If Yes, here you will get complete details about Capgemini Jobs 2023 and Hiring Process 2023 are mentioned below

About the Company: Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 44 countries with more than 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning. The details about Capgemini Recruitment 2023 & Capgemini eligibility criteria and application process 2023 are mentioned below

Company Name: Capgemini

Official Website: Capgemini

Wikipedia: Capgemini Wiki

Positions: Service Desk Engineer

Degree Required: B.E/B.Tech

Batch Eligible: 2019/2020/2021/2022

Work Location: Noida

Capgemini Salary: Best In the Industry

Experience Level: 1 – 4 Years

Primary Skills:

• L1 Technical Support.
• Excellent Communication skills.

Secondary Skills:

• International Voice Process.

Job Description:

• We are looking for self-motivated individual with experience in voice-based process providing Help-desk Support (IT)
• The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
• Preferred qualification is B.Tech/BCA/Diploma in IT field
• Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
• Should be available to work on Indian Holidays
• Should be good in taking initiatives and responsible enough to handle pressure
• Must have a good understanding of handling Service desk issues
• Should possess excellent verbal & written communication, presentation skills, inter-personal skills
• Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
• Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
• Handling Trouble Tickets in the form of Chat/Service Requests/Emails
• Maximize customer satisfaction through effective solutions delivery
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.