Genpact is a Business Process Outsourcing Company, including collections and customer-relations, finance and accounting, insurance, and procurement and supply chain
Job Designation : Process Developers – Invoice to Cash
Qualification : Bcom
Experience : Freshers
Skill Set :
- Excellent English interpersonal skills
- Cash application knowledge
- MS Excel knowledge
- Attention to detail oriented
Job Description :
- Premium application, reinstatement, renewal of payment received from policy holders
- Backdate and cancellation of polices in case of payment made by policy holder get bounce
- Respond to email /phone queries related to disputed cases
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
- See opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to track and monitor the past dues and pending items
- Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as a teammate to process any adhoc request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
- Call out problems to senior staff members and or management as appropriate.
LOCATION : HYDERABAD, TELANGANA
