Genpact is a global professional services firm that blends real-world expertise and collaborative innovation to make business work better.
Job Designation : Process Associate
Qualification : Any Graduation
Experience : Freshers
Skill Set :
- Fluent in Read/Write in English & Urdu Language
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach
- Must be able to work on a flexible schedule (including weekend shift work)
Job Description :
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
LOCATION : HYDERABAD, TELANGANA
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