💠 Company: – Wipro Technologies
🌐 Work Location: – Pune location
💎 Salary: – Not Stated
Job details
🛄 Job Profile: – Remote Desktop Support Engineer / Service Desk Engineer
🛂 Job type: – full-time
Requirement
📖 Qualification: – Full-time graduation in any stream or above
📝 Experience: – Relevant work experience 4+yrs
📋 Skills: –
Language: Proficient in English & (Read + Write + Speak)
1. To provide L1 and L1.5 support; answering support queries via phone, email, Chat, and Web from end-user or SD L1 team
2. Logging / verifying customer details
3. Identifying the issue and categorizing/prioritizing the incident
4. Creating a ticket in the CRM tool
5. Referring KB for workaround/resolution and attempting resolution
6. Ticket re-assignment
7. Recording trends of calls and identifying outages proactively
8. Call-backs for customer not reachable cases & customer request
9. Identifying the trend of calls/tickets and highlighting it to TL/SME as applicable for outage confirmation
10. Creating child tickets and tagging them with problem ticket
11. Call back the user and confirm resolution (where ever applicable)
12. Troubleshooting issues related to Outlook email / MS office suite / WebEx /Jabber / Cisco AnyConnect VPN, Chrome / Safari, IE, Firefox, Lotus Notes, etc as per scope document and SOW
13. Handling Emails & Service Requests using Remote tools
14. Handling Technical issues of L1 and issues where L1 scope doesn’t include a resolution or out-of-scope issues of L1
15. Previous Helpdesk (Voice Support) experience preferred.
16. Excellent telephone manner and customer service
17. Experience in using call logging software.
18. Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
19. Understanding of Windows 7 & 10 operating system – knowledge of MAC OS will be an advantage
👥 Vacancy:- Not Stated
🔘 Work mode: Work from the office
👤 Age limitation: – NA
👥 Gender: – Both
📋 Notice Period:- Immediate joiners required.
📞 Interview mode: – Can be both modes.
📞 Contact Details: – NA
🔘Apply Link-
- Click on the below button.
- You will directly reach the mail page.
- After that get the recruiter’s mail address.
- And share your Resume by mail.
Interested can share the details in the below format with an updated resume
Name:
Education:
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Preferred Location: Pune ( Work From Office)
