Service Desk Engineer Job Opening in Wipro.

Service Desk Engineer Job Opening in Wipro.

Service Desk Engineer Job Opening in Wipro.

πŸ’   Company: – Wipro Technologies

🌐  Work Location: – Pune location

πŸ’Ž    Salary: – Not Stated

Job details

 πŸ›„ Job Profile: –   Remote Desktop Support Engineer / Service Desk Engineer

 πŸ›‚  Job type: – full-time

 

Requirement  

πŸ“–  Qualification: – Full-time graduation in any stream or above

πŸ“ Experience: – Relevant work experience 4+yrs

πŸ“‹  Skills: –

Language: Proficient in English & (Read + Write + Speak)

1. To provide L1 and L1.5 support; answering support queries via phone, email, Chat, and Web from end-user or SD L1 team

2. Logging / verifying customer details

3. Identifying the issue and categorizing/prioritizing the incident

4. Creating a ticket in the CRM tool

5. Referring KB for workaround/resolution and attempting resolution

6. Ticket re-assignment

7. Recording trends of calls and identifying outages proactively

8. Call-backs for customer not reachable cases & customer request

9. Identifying the trend of calls/tickets and highlighting it to TL/SME as applicable for outage confirmation

10. Creating child tickets and tagging them with problem ticket


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11. Call back the user and confirm resolution (where ever applicable)

12. Troubleshooting issues related to Outlook email / MS office suite / WebEx /Jabber / Cisco AnyConnect VPN, Chrome / Safari, IE, Firefox, Lotus Notes, etc as per scope document and SOW

13. Handling Emails & Service Requests using Remote tools

14. Handling Technical issues of L1 and issues where L1 scope doesn’t include a resolution or out-of-scope issues of L1

15. Previous Helpdesk (Voice Support) experience preferred.

16. Excellent telephone manner and customer service

17. Experience in using call logging software.

18. Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)

19. Understanding of Windows 7 & 10 operating system – knowledge of MAC OS will be an advantage

πŸ‘₯  Vacancy:-  Not Stated

πŸ”˜ Work mode: Work from the office

πŸ‘€  Age limitation: –  NA

πŸ‘₯  Gender: – Both

πŸ“‹  Notice Period:- Immediate joiners required.                                  

πŸ“ž Interview mode: – Can be both modes.

πŸ“ž  Contact Details: – NA

πŸ”˜Apply Link-

  • Click on the below button.
  • You will directly reach the mail page.
  • After that get the recruiter’s mail address.
  • And share your Resume by mail.

Interested can share the details in the below format with an updated resume

Name:
Education:
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Preferred Location: Pune ( Work From Office)

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Gouri Saha
Gouri Saha

HR Intern at Epitome || MBA || Human Resources || Coordinator - Operation & IT Club, LPU

Articles: 3901

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