Unisys Careers 2023 | Fresher | Service Desk Associate | Bangalore

Unisys is a global information technology company that builds high-performing, secure solutions for the world’s most demanding companies and governments. Unisys provides security software and services, digital transformation and workplace services, industry applications and services, and enterprise computing environments with innovative software. Securely delivering better results for our clients in the Government, Financial Services, and Commercial sectors.

• First point of contact for all end user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
• Support multiple clients through customer service professionalism and insight

• Good communication Skills and Verbal Skills
• Good teamwork
• Problem solving
• Initiative and enterprise
• Planning and organizing
• Self-management
• Quick learning Skills
• Good technology Subjects.

 

Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.

Apply Link:-