HGS Fresher Recruitment of Technical Support Executive

Volvo Hiring Application Support Engineer Job In India salary Upto Rs.4.2LPA

 

Company: Volvo 
Job Role: Application Support Engineer 
Experience: Freshers (0-2Years):
Vacancy: 10+
Qualification: Bachelor Degree In computer Science/IT or related field 
Salary: Upto Rs.4.2LPA
Location: Bengalore India
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Apply Mode: (Online)
Deadline: 16-01-2023

About the Company:

Job Description:

 


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  • Monitor VGCS Applications and Solution services.
  • Be available and communicate with end users via telephone and email
  • Respond to and handle calls by phone or email in a professional and efficient manner
  • Attend to functional and technical questions and issues that arise within the applications supported
  • Register and diagnose every call/mail in case management tool by following predefined policies and procedures
  • Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
  • Be responsible for effectively and efficiently managing the relationship with end users
  • Follow defined escalation path for unresolved issues
  • Take necessary actions to expedite the resolution process
  • Provide or communicate the appropriate solution to the customer in a timely manner
  • Adhere to predefines SLAs

Your profile

  • Bachelor’s degree in computer science or related field
  • Excellent spoken and written skill in English
  • 0-2 years of Technical Support/Application support experience
  • Working knowledge on executing/writing basic SQL queries
  • Basic programming skills in any technology
  • Open to work in shifts – 24×7
  • Excellent communication, phone etiquettes and interpersonal skills
  • Self-initiative, pro-active, hardworking, good attitude and be a team player
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How to Apply Click on the Below link, it will redirect you to source Page and apply there.

 

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Gouri Saha
Gouri Saha

HR Intern at Epitome || MBA || Human Resources || Coordinator - Operation & IT Club, LPU

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