Wipro Ltd is India’s one of the leading tech-companies, providing IT Services, including Business Process Outsourcing (BPO) services, globally.
Job Designation : Processor
Qualification : Any Graduation
Experience : 0-2 yrs
Skill Set :
- Good computer operating skills required (MS- Office Applications) with typing Speed of Minimum 25 WPM with 90% Accuracy
- Should demonstrate good written & verbal communication
- Logical & Analytical skills is required
- Flexibility to work in 5pm-3am shift environment
- Immediate joiners are preferred
Job Description :
- Responsible for developing superior understanding of client plan provisions,
- Identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
- Consulting Skills, Client Knowledge And Client Service:
- Prioritizes work as required in order to effectively respond to client needs
- Demonstrates sound understanding of client plan provisions
- Ensures knowledge of client plan provisions and supporting documentation is current and updated
- Follows all predefined procedures,
- Adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets
- Participates & contributes in daily huddles and status meetings
- Ensures on-time and accurate delivery of all tasks as per Service Level Agreements
- Adaptability and Flexibility, Coaching and Recognition, Cross-cultural Competence
- Delivers on new/ adhoc tasks in order to meet client/ internal goals promptly
- Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities
- Creates/ updates SOP where and when required .
- Work with other supporting groups to enhance procedures and eliminate wastage.
LOCATION : NOIDA, UP
