💠 Company: -Wipro
About the company:- Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services.
🌐 Work Location: – Hyderabad
💎 Salary: – As market standards
Job details
🛄 Job Profile: – Associate – Account Verification
🛅 Job Roles and Responsibilities: –
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update on availability in the RAVE system to ensure the productivity of the process
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot the most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
Requires
📖 Qualification: – B.com/MBA/Relevant field
📋 Skills: –
- Knowledge of the assigned processes, tools, and systems
- Collaborative working skills
- Problem-solving and decision-making skills
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication skills
🔘Apply Link-
- Click on the below button.
- You will directly reach the official website.
- Give all your details correctly.
- And share your Resume there.
