HGS Fresher Recruitment of Technical Support Executive

Wipro Is Hiring For The Role Of Service Desk Analysts

Wiproย Limited is an Indian multinational corporation that provides information technology, consulting and business process services.

Job Designation : Service Desk Analyst

Qualification :ย Any Graduate

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Skill Set :

  • Effective Communication
  • Detail Oriented
  • Change Agility
  • Client centricity
  • Execution Excellence
  • Passion for Results

Job Description :

  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per So with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined help desk policies and framework


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Gouri Saha
Gouri Saha

HR Intern at Epitome || MBA || Human Resources || Coordinator - Operation & IT Club, LPU

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