Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services.
Job Designation : Service Desk Analyst
Qualification : Any Graduate
Skill Set :
- Effective Communication
- Detail Oriented
- Change Agility
- Client centricity
- Execution Excellence
- Passion for Results
Job Description :
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per So with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined help desk policies and framework
LOCATION : PUNE, MAHARASHTRA
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