British Council Jobs Hiring Freshers as Trainee of Any Degree Graduate

British Council Jobs 2023 Hiring Freshers as Trainee of Any Degree Graduate

British Council Jobs 2023: The British Council is a British organisation specialising in international cultural and educational opportunities. It works in over 100 countries: promoting a wider knowledge of the United Kingdom and the English language encouraging cultural, scientific, technological and educational co-operation with the United Kingdom. The organisation has been called a soft power extension of UK foreign policy, as well as a tool for propaganda.

Company Name: British Council

Official Site: British Council

Wikipedia: British Council Wiki

Positions: Trainee

Degree Needed: B.E/B.Tech

Passout Year: 2020/2021/2022

Job Location: Noida

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Salary: Best In Industry

Experience Level: 0 – 1 Year

Qualifications for British Council Jobs 2023:

Any Graduate

Role specific knowledge and experience

Basic Understanding Service Desk Operations,
Proficient in relevant computer applications( MS Office)

Main opportunities/challenges for this role:

Accountabilities, responsibilities and main duties:

Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
Navigate meticulously to research on required information using available resources/applications.
Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
Responsible for handling critical incidents.
Ensure adherence to individual/ team’s KPIs.
Update required tools (CRM etc.) to record every customer interaction promptly.

Information Security: