DXC | Hiring Freshers | Freshers | Quality Analyst
DXC Technology was founded in 2017 as the result of the spin-off of Hewlett Packard Enterprise’s Enterprise Service segment and its merger with Computer Sciences Corporation (CSC). At the time of its creation, DXC Technology had revenues of $25 billion, employed 170,000 people and operated in 70 countries. The spinoff from HPE did not include two parts of the Enterprise Service segment the Mphasis Limited reporting unit and the Communications and Media Solutions product group. The details about DXC Hiring Freshers 2023 is given below
Company Name: DXC Technology
Job Profile: Quality Analyst
Degree Needed: B.E/B.Tech
Passout Year: 2020/2021/2022
Work Location: Bangalore
Experience Level: 0 – 1 Year
Package: As Per IT Standards
Requirements:
- Monitor call/chat/Email interactions, documentation, and process compliance of support engineers
- Proficient with all ServiceDesk tools and processes
- Excellent verbal and written communication skills.
- Good initiative, problem-solving, priority-setting, and collaboration skills along with basic organizational and analytical skills.
- Experience with monitoring and reacting to system events and end-user / business requests.
- Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
Responsibilities:
- Conduct Quality evaluations for support staff based on a predefined Quality assessment form/template.
- Evaluate different parameters such as Customer Service, Technical and Process compliance.
- Responsible to drive performance improvement on all quality-related metrics such as Handle time, CSAT, and Process compliance.
- Provide coaching and feedback on all quality parameters to all level 1 engineer
- Communicate process changes to all employees in the business
- Conduct new hire as well as refresher training for all engineers on the expected quality standards.
- Train/Coach frontline engineers and provide refreshers on specific topics, if and when required
- Build and share monthly Quality reports for Service Desk Performance.
- Adhere to Policies & Procedures (compliance)
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
- Accomplish other duties as required
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