ICICI Bank Limited provides various banking products and services in India and internationally. It operates through Retail Banking, Wholesale Banking
Job Designation : eRM – Service Delivery Manager
Qualification : MBA
Experience : 0-3 yrs
Skill Set :
- Ability to manage relationships to improve relationship value of existing/ new clients
- Aptitude towards delivering high quality customer service with good organizational and interpersonal skills
- High Energy
- Excellent communication skills
- Self-driven with service & sales bent of mind
- High on meritocracy
- Deep rooted values
- Decisive, Empathy, Lean, Innovative, Trustworthy
Job Description :
- Engage & Improve customer service and facilitate organic growth
- Enhance primariness of customer through quality service
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards
- Ensure adherence of process and guidelines
LOCATION : MUMBAI, MAHARASHTRA
Apply Link:-
