Company: Wipro India
Wipro Recruitment 2023: Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises
Position: System Engineer
Degree Needed: B.E/B.Tech
Passout Year: 2020/2021/2022
Job Location: Hyderabad
Salary: Best In Industry
Experience Level: 0 – 2 Years
Job Description:
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, and Citrix. VDI, VPN, Security App, etc. over Remote Support
- Answer incoming calls and respond to customers’ emails in a timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research requires information using available resources and offer Solutions to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains that can best support the user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolutions given.
- Complete call logs and reports.
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