HGS Fresher Recruitment of Technical Support Executive

Wipro is hiring freshers.

Company: Wipro India

Wipro Recruitment 2023: Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises

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Position: System Engineer

Degree Needed: B.E/B.Tech

Passout Year: 2020/2021/2022

Job Location: Hyderabad

Salary:Β Best In Industry


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Experience Level: 0 – 2 Years

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Job Description:

  • Excellent communication skills,Β 
  • Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.Β 
  • Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.Β 
  • Troubleshooting Windows, Outlook, Teams, and Citrix. VDI, VPN, Security App, etc. over Remote SupportΒ 
  • Answer incoming calls and respond to customers’ emails in a timely manner.Β 
  • Manage and resolve customer complaints.Β 
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.Β 
  • Research requires information using available resources and offer Solutions to customers.Β 
  • Research, identify, and resolve customer complaints using applicable software.Β 
  • Route calls and tickets to appropriate resources and Domains that can best support the user,Β 
  • Document all call information according to standard operating procedures.Β 
  • Recognize, document, and alert the management team of trends in customer calls.Β 
  • Create SOPs for new Issues and resolutions given.Β 
  • Complete call logs and reports.

πŸ”˜Apply Link-

  • Click on the below button.
  • You will directly reach the official website.
  • Give all your details correctly.
  • And share your Resume there.
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Gouri Saha
Gouri Saha

HR Intern at Epitome || MBA || Human Resources || Coordinator - Operation & IT Club, LPU

Articles: 3901

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